Akka Trial Management

Accounts — next-run preview

	Name	Org	Type	Status	Plan	Region	Contact	Age	Decision	Reason	Actions

Filters, sorting, and counts apply across every org, not just the current page. Backed by a daily-refreshed cache — use Force renew above for an immediate resync.

Run history

Run	Trigger	Started	Completed	Susp	Close	Review	Skip	Err	Email

Excluded accounts

Excluded accounts are never auto-suspended or auto-closed. Exclude an account pre-emptively from the Accounts tab.

Name	Org	Reason	Last event	Actions

Email-exempt accounts

Email-exempt accounts stop receiving outreach emails (e.g. the contact replied); suspend/close are unaffected. Mark an account exempt from the Accounts tab.

Name	Org	Reason	Last event	Actions

Configuration

Wind-down Suspend after (days) Close after (days) Backlog close grace period (days)

For an account that received the one-time 180+-day backlog ToS notice (see "triggers accelerated close" on a template below): days since that notice, not since suspension, before it's actually closed.

Run every (days) Run at hour (UTC, 0–23) Auto-suspend (uncheck = dry-run) Auto-close (uncheck = dry-run) Notification recipients (comma-separated)

Trial outreach From address

Its domain must match the Mailgun-verified sending domain, or Mailgun will reject/flag the send.

From display name

Shown alongside the From address in the recipient's inbox (e.g. "Customer Success Team" rather than the bare address). Blank shows no display name.

Default Reply-To Auto-send outreach (uncheck = dry-run) Skip accounts that never logged in Never-logged-in grace period (days) Cadence cutover (UTC)

Accounts created before the cutover follow the OLD (backlog) cadence; on/after follow the NEW cadence.

Outreach templates

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Accounts — next-run preview

Run history

Excluded accounts

Email-exempt accounts

Configuration